Campaign Manager: How to manage an idea campaign

What is it?

Assigning one or more users as campaign managers for specific campaigns allows users from within your organization to set up, host, and manage the campaigns. Distributing the work of managing campaigns enables shared responsibility that furthers transparency.

The central job of a Campaign Manager is to handle an idea campaign as smoothly as possible, i.e., attracting the right audience, taking care of submissions, engaging evaluators, making decisions along the funnel, and helping idea submitters.

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Learn more about:

How does it work?

(1) Becoming a campaign manager

Campaign managers are regularly indicated by the creator of a campaignWhen creating a new campaign or editing an existing campaign, the creator can make use of a search field called Campaign Manager in the General Information Tab. The campaign creator can assign one or more users from the system to this field. 

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On the detail page of the campaign, all users with permission to edit the campaign see an action button Add more next to the Campaign Managers field in the sidebar. (1) Clicking on the button opens a popup window that shows all recommended campaign managers, based on the interests that have been added to their user profile (2), and a user search field to add Campaign Managers manually (3). Make sure to hit the Save button at the bottom of the popup window once you have made your changes. 

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Campaign Managers have permission to view and edit their specific campaign regardless of their role. Users assigned to the Campaign Manager field do not necessarily need permission to "View all Campaigns" or "Edit all Campaigns" which can be given to the individual roles via Entity Configuration.

However, there is the option to configure extended Campaign Manager Permissions. Check the Inherit submission-level permissions to automatically assign the users added as Campaign Managers the following submission-level permissions:

  • View all submission elements of the campaign
  • Edit all submission elements of the campaign
  • And Access to the Rating Analysis tab of a submission element

This means that if this option is checked, the users added as Campaign Managers will have the respective permissions assigned for all campaign phases, regardless of whether they, i.e. have the permission assigned for an individual campaign phase in the Campaign Workflow Configuration.

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Note: the campaign manager field can not be deleted or deactivated via the Field Configuration in the Entity Configuration. But you can edit the Tooltip and the Help text.

Additionally, if enabled within the system, there is a notification option that, if subscribed in the notification settings, will notify a user added as a Campaign Manager of any newly created submission elements within the respective campaign.

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(2) Understanding the Campaign Page

If a campaign has been created, the campaign is either available directly from the landing page (if you use the standard landing page design and have activated the campaign entity there) or via the Explorer. When clicking on a specific campaign, you will land first on the campaign overview page. 

This page shows all relevant information, similar to the other Element detail pages.

This is also the landing page for all idea submitters. If the campaign is open, i.e., the start date is passed, invited participants will find the
 SUBMIT button [1] that redirects a submitter directly to the idea submission form.

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Furthermore, the campaign page shows under the first tab, details, all the information that has been added to the general information tab of the campaign.

The next tab, participants, lists all users that have been invited and can participate in the campaign. Every invited user can see this tab if the checkbox 'display participant list' has been checked during the campaign setup and in the visibility tab.

You can see the number of Current Users (1) and switch the View between Grid View and Table View (2). The user tiles show information about the users, e.g. the user roles, the name, mail address, or Business Unit. (3) By clicking on the name of a user, you get redirected to the users’ profiles, in a new browser tab.

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On the Submission Tab, you can browse all submissions that you are allowed to view. The view access to submissions is defined in the campaign setup and in the workflow tab by the permission "view all submissions" per phase.

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You can change the layout of the submission tab and switch the view between Grid and Table [2]. 

You can filter down the list of submissions by clicking on the Filter button. You can apply general but also submission-specific filters, rating filters and apply a search (1).

To export the submissions to Excel (3), use the Select button and select the value All. Alternatively, you can also mark certain elements using your mouse and export by using the Export button. Note: The export will start automatically.

Click on the Sort button to apply a different sorting to the Submissions. (4)

(3) Invite campaign participants

You can invite as many or as few campaign participants as you like or need. Define the scope of your campaigns individually for every new campaign. The invite is happening via the visibility tab that can be accessed while creating a campaign or using the pen icon on the campaign detail page as an Application Owner or Campaign Manager.

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  1. Choose to invite all users if you want to give all users view access to the campaign.

    Note: If a user has no permission to see the entity type (campaign entity), they will not see this specific campaign. If you check the
    Send notification to the invited users' checkbox, a warning message will appear to prevent you from mistakenly sending out notifications to a large number of users when creating a campaign element.
  2. Choose Others if you want to restrict the visibility of this element further. Now, no user can view the element except for the ones that are added via the search field below (5). You can add single users, user groups, roles, and contexts.

If "Display participant list" is set to Yes, everyone invited to the campaign will see a Participants tab on the element view. If it is set to No, only the creator of the campaign is still able to view the participant list.

 

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(4) Assign bulk evaluators

Via the Campaign Management Tab, you can filter submissions, move submissions to the next phase(s), assign bulk evaluators, and bulk rate assigned submissions. It is thus the command center of your campaign. The tab is accessible to Application Owners, the respective Campaign Managers, and assigned Evaluators. 

As the Application Owner and/or the Campaign Manager of a campaign, you can bulk assign multiple evaluators to multiple submissions via the Campaign Management tab. This gives them further control besides the general rating permission that can be set from the workflow configuration page per role.

It thus allows assigning submissions more specifically to named evaluators, i.e., assigning submissions based on the known expertise of an evaluator.

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To do so, you first need to filter for the submissions you want to assign. Once you have found the submissions you want to assign, click on the Bulk Assign icon on top of the Kanban Board column (4). 
Please note that you do not select the elements by clicking on them but as they are displayed before you hit the bulk assign icon (4).

ProTip: Use the Filters in the Campaign Management tab to narrow down the list of submissions. This will help you to select the submissions you want to assign to certain users based on attributes

In the Assign evaluators popup window, you can search for users or double-click in the search field to get suggestions. After you have selected all necessary users, don’t forget to click Save.

Assigned Evaluators only have limited permissions within the Campaign Management tab. They can only see some relevant filters, can only see assigned submissions, and can not drag and drop submissions between the swim lanes. Assigned evaluators are users which got permission to rate from the bulk rating feature and are different from users with Rating permissions.
Those users are assigned via the Campaign Workflow Configuration and their role for each rating phase. Those users are allowed to rate all submissions from the respective phase. 

Note 1: Assigned Evaluators are automatically given view permissions for the assigned Submissions, regardless of whether their user role has the view permissions from the Campaign Workflow Configuration.

Note 2: Assigned Evaluators do not necessarily need the rating permissions that can be assigned from the Campaign Workflow Configuration.  

Note 3: Assigned users via the Campaign Workflow Configuration do not have access to the Campaign Management tab and therefore not to the Bulk Rate feature. They need to provide their evaluations on the individual idea submissions and use the respective rating function on the content element.

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Further information on the rating process is described in this article: Submitting and evaluating ideas

Note 4: The process of assigning evaluators is the same for Time-Bound- and Always-On-Campaigns on the ITONICS system. For both Campaign types, there is the Bulk Assign icon at the top of the Kanban Board column. The only difference is that there can be multiple active (rating) phases for Always-on-Campaigns and therefore you can assign Evaluators for Submissions in different phases. 
In Time-Bound-Campaigns, there can only be one active rating phase. 

Note 5: An evaluator "user" field is created for every phase that contains rating criteria. The field is displayed as Evaluator <phase-name> in the (form configuration). This field is used to store the value of users that are assigned as evaluators through the bulk assign icons in each phase.

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(5) How to remove bulk-evaluators

On each detail page of a submission (not of the campaign), a new tab called Evaluators is added (1). In this tab, all Evaluators for each rating phase (2) are listed. There is a Filter section (3) where you can search for usernames or Email addresses, as well as filter for the respective Rating Phase.

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Next to the Filter button, there is a Manage Evaluator button (2). Clicking on it opens a popup that lists the Evaluators of the active rating phase. You can check multiple users and click the Remove selected Evaluators button at the top of the popup window.

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(6) Moving ideas to a next phase

To move ideas to the next phase, navigate to the Campaign Management tab. Here you can choose which ideas to move to the next phase by using the drag-and-drop functionality. You can also drag and drop ideas in bulk, which will save you time and reduce human errors.

For Time-Bound Campaigns:

Move the idea(s) by dragging and dropping from one phase into the next. Once you are done hit the button 'Move to the Next Phase'.

Please make sure to select all the ideas that you want to move before changing the phase. As the campaign is time-bound the status of the campaign will change, and it will thus not be possible later to move ideas from earlier stages into the next stage easily.

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For Always-On Campaigns:

Move the idea(s) by dragging and dropping from one phase into the next. While dropping an idea, a popup will open, and you are asked to provide a comment or send a notification if you want to. 

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As this campaign type is always open, only the phases of the ideas will change which differs from the logic of time-bound campaigns where also the stage of the campaign will change.

(7) Analyze all idea evaluations in the matrix

To make informed decisions about which idea to move in favor of other ideas, you can consult the Matrix. The Matrix enables you to analyze, track, monitor, and evaluate all submissions of the campaign.

You can adjust the Settings of the Matrix and modify the X-Axis, Y-Axis, Color, and Size via the matrix legend on the left (1). By clicking on the Filter button, you can narrow down the list of Elements (2). By clicking on the Clear all Filters button, the filter selection will be reset (3). Click Hide/Show legend to hide or show the legend menu (4). Click Show/Hide labels to show or hide the element titles (5). Click Fullscreen to view the Matrix in full size (6).

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(8) Analyze all ratings for a single submission

If you want to compare the ratings on a single submission of the different evaluators, you have the option to compare such ratings on the detail page of the respective submission.

You will find the tab 'Rating Analysis' which provides you with details of how the different evaluators have rated this submission. This should help you to gain further perspective and easily identify major deviations in the judgments of the different evaluators.. 

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(9) Keep track of your campaign's KPIs in the dashboard

With the Campaign specific Dashboard, you can keep track of all relevant KPIs of your campaign. You will find:

  • The general statistics graph which shows the following information on a time graph:
    • Number of Submissions
    • Campaign views
    • Number of Comments
  • The activity rate graph which shows the following information on a time graph: 
    • Participation Rate
    • Submission Activity
    • Comment Activity
  • Information about:
    • Total number of Participants
    • Total number of Submissions
    • Total number of Comments on all Submissions
    • Total number of Active Users
    • Total number of Campaign views
    • Total number of Submissions per Participant
    • Participation rate
    • Number of users who have submitted a Submission
  • List of the Top Contributors
  • List of the Most viewed Submissions
  • List of the Most discussed Submissions
  • The Top 3 Submissions
  • Overview of the assigned evaluators and the status of the evaluation tasks

(10) Keep track of your evaluator assignments and their rating status

Use the Evaluators Overview at the bottom of the Dashboard tab to get an overview of the assigned evaluators within that campaign. The evaluators' overview helps the Campaign Manager to:

  • Keep track of the progress of rating tasks.
  • Get an overview of open evaluations.
  • Send notification reminders to assigned evaluators who have not rated all their assigned elements.

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In general, the evaluators' overview is structured in a table view, providing the following information per submission:

  • The title of the submission (2)
  • The rating progress for the submission (3)
  • The evaluators assigned to the submission (4)

You can click on the arrow icon next to the Title and Rated by headers to sort the table ascending or descending (5). Use the magnifier icon to open an additional search field (6), which enables you to narrow down the table overview. This is especially helpful for campaigns with a lot of submissions.

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When hovering over one submission in the evaluators' overview table, a Show List button is displayed (8). Click on this button to open a new modal Assigned Evaluators, which provides a more detailed view of all evaluators assigned to this submission. 

You will now see two lists displayed in a new table: a list of the evaluators (9) and their corresponding Rating Status (either Open or Done) (10). You can unassign evaluators from a submission by checking the checkbox next to the evaluator’s name (12) and confirming your selection by clicking the Remove selected Evaluators button (13).

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The evaluators' overview provides two options to contact evaluators who still have pending open rating tasks:

  1. Notify on campaign phase level:
    • Notify all open evaluators that they have pending rating tasks in any submission in a specific phase by clicking the Ping Open Evaluators button (7).
  2. Notify on submission level:
    • Notify all open evaluators that they have pending rating tasks on a single submission by clicking the Ping Open Evaluators button (13) in the Assigned Evaluators modal of a single submission.

Note 1: In both cases, only assigned evaluators with the rating status Open will receive a notification.
Note 2: The evaluator progress overview is available for campaigns of both types, time-bound and always-on.
Note 3: If an evaluator has already rated a submission, meaning the rating status is set to Done, then deleting this evaluator from a submission will not remove the already completed rating.

 

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