The following provides information on known issues within the ITONICS Enterprise software in version 3.10.x. The article was last updated on 2023-12-08.
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NUC-11257 Element export only includes the first 1000 elements
Description: The bulk export of more elements currently stops at 1000 elements. The exported file only includes the 1000 elements.
Affected Module(s): Bulk Export, Explorer
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way! Please perform the bulk export in batches smaller than 1000 elements.
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3 and 3.10.4 release.
Status: Fixed with the 3.10.6 release.
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NUC-11974 Hide/Show empty layers does not work if Roadmap is empty
Description: If the Roadmap is empty, the hide/show layers button does not work, which results in no layers being shown at all. This prevents users from being able to create elements via drag and drop.
Affected Module(s): Roadmap
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12., and 3.10.13 release.
Status: Fixed with the 3.10.17 minor release.
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NUC-11971 Missing warning message for mandatory fields in External Gateway
Description: Specific fields (first name, last name, email) in the configuration of the External Gateway are mandatory, however, they can mistakenly be moved out of the form.
Affected Module(s): External Gateway
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, 3.10.13, 3.10.14, 3.10.5, 3.10.16, 3.10.17, and 3.10.18.
Status: Fixed with the 3.10.19 minor release.
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NUC-11946 Current user persona does not work properly
Description: The current user persona is not searchable via the search term “Current User” and does not display the currently logged-in user.
Affected Module(s): User Search Field, Detail Page
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way! Note that a user can still add herself/himself to a user search field.
Affected Version: 3.10.9, 3.10.10 and 3.10.11 release.
Status: Fixed with the 3.12.2 minor release.
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NUC-12010 Profile image issue when re-importing users
Description: When re-importing users via the user import, the profile image vanishes.
Affected Module(s): Ratings
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way! Note that a user can still add herself/himself to a user search field.
Affected Version: 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, and 3.10.13 release.
Status: Fixed with the 3.10.14 minor release.
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NUC-11785 Wrong KPI aggregation values shown on Board
Description: Wrong KPI aggregation values are displayed on the Board if the respective KPI criterion is disabled via the Filter Configuration.
Affected Module(s): Board
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.7, 3.10.8, and 3.10.9 release.
Status: Fixed with the 3.10.11 minor release.
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NUC-12207 External Gateway: Reference file uploaded even though issue occurs during saving
Description: Even though an error occurs during the saving process of an element, reference files provided via the External Gateway are still stored in the database. When again creating an element of that entity type and uploading a reference file, the previously mistakenly uploaded files appear.
Affected Module: External Gateway
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10 3.10.11, and 3.10.12.
Status: Fixed with the 3.10.13 minor release.
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NUC-12228 Broken element images in PDF export
Description: Exporting elements via the PDF export works, however, the images of the exported elements are broken.
Affected Module: PDF export
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, and 3.10.11.
Status: Fixed with the 3.10.12 minor release.
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NUC-12333 Language issue on radar elements
Description: If two system languages are selected and language options on a rating criterion are not completely filled out, elements are not plotted correctly though segment and ratings are selected.
Affected Module: Ratings, Radar
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, and 3.10.13.
Status: Fixed with the 3.10.14 minor release.
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NUC-12419 Campaigns: Submissions mistakenly listed under recommended relations
Description: Currently, if tags on a campaign and any random submission in the system match, the submission is mistakenly listed under the recommended relations of a campaign. As you cannot add submissions as a relation, this is misleading and wrong.
Affected Module: Campaigns, Recommended Relations
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, and 3.10.13.
Status: Fixed with the 3.10.14 minor release.
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NUC-12494 Campaign: Mail sent to incorrect receiver on phase change
Description: Currently, when several submissions are moved from one phase to another and a notification is triggered, the Email is sent to the wrong recipient.
Affected Module: Campaigns
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, 3.10.13., and 3.10.14
Status: Fixed with the 3.10.15 minor release.
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NUC-12600 Inconsistency between deleting relation in import and the element detail page
Description: Currently, when a relation of an element is deleted in the import file and the file is then re-uploaded to the system, the number of relations are shown incorrectly within the relation tab on the element detail page.
Affected Module: Import/Export, Relations
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, 3.10.13., 3.10.14, 3.10.15, 3.10.16, and 3.10.17.
Status: Fixed with the 3.10.18 minor release.
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NUC-12997 Campaigns: Phases mistakenly not visible
Description: Currently, there is an issue with always-on campaigns, where only phases that can be reordered in the workflow configuration are updated, while the active phases are not, resulting in phases mistakenly disappearing.
Affected Module:
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, 3.10.13., 3.10.14, 3.10.15, 3.10.16, 3.10.17, 3.10.18, 3.10.19, and 3.10.20.
Status: Fixed with the 3.10.21 minor release.
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NUC-12581 Group field configuration: Cannot save an edited aggregated rating group
Description: Currently, there is an issue within the group field configuration that leads to an error message thrown that the edited group rating cannot be saved if the same name is used for two Rating Aggregations within the same rating group.
Affected Module:
Solution: The issue has been investigated, and our engineers are now working to solve it. A fix is on its way!
Affected Version: 3.10.0, 3.10.1, 3.10.2, 3.10.3, 3.10.4, 3.10.5, 3.10.6, 3.10.7, 3.10.8, 3.10.9, 3.10.10, 3.10.11, 3.10.12, 3.10.13., 3.10.14, 3.10.15, 3.10.16, 3.10.17, 3.10.18, 3.10.19, 3.10.20, and 3.10.21.
Status: Unresolved. The issue will be fixed with the 3.13.14 minor release.