In order to have a clear overview of a user’s performance and monitor engagement rate check out the new tab on the user profile. The Activity Tab is divided into two sections:
- Performance
- Badge Collection
Performance
The Performance section displays the information about the user's activity statistics. On the activity cards, we see how many times each activity was performed by a user.
Badge collection
The Badge Collection has two sub-sections:
-
One shows all the badges that the user has already achieved.
-
Another one displays the badges that the user hasn’t achieved yet.
You can activate any achieved badge by clicking on it. The active badge will be shown on the user profile personal data section under the user's profile image and on the profile widget when hovering over the user's name or image.
The Activity tab has a visibility option, which can be configured by clicking on the lock icon next to the Activity tab name. You can decide your Activity tab be -
- Private
- Public
- Or accessible only for a certain user(s)/group(s)/role(s).
Reward tab
Besides being rewarded badges, ITONICS offers a further option for users to redeem preconfigured vouchers for collected points. The general idea is that users, who have collected enough points to be able to retrieve a specific voucher, can trigger a notification to a responsible that they intend to redeem their collected points.
To redeem a voucher for collected gamification points, a user needs to navigate to her/his own user profile, where also the Reward tab and Reward History table will be shown. However, in the case of the regular user, instead of the Reward button a Redeem button will be shown.
Clicking on Redeem will again open a popup modal, where the user can select from a dropdown menu from the vouchers available for selection / configured. Note that only vouchers for which the user has gathered the required threshold value of points will be available for selection.
Once the user successfully redeems a voucher, her/his gamification point count will be subtracted by the amount of points equivalent to the voucher. Further, the users configured to be the responsible Recipients for the voucher will be notified about the user's request to redeem the voucher. Furthermore, the user who triggered the redeem action will be notified about the fact that the redeem process has been triggered and the responsible will reach out to her/him regarding the next steps.
Note: the voucher granting will not be handled in ITONICS, it is in the responsibility of the system responsible to handle the reward action outside the system.