What is it?
As a user, your Application Owner might have provided you with the right to share your opinion on a content element by rating it. Ratings have a pre-defined scale from which you are asked to pick a value that best represents your judgment. Furthermore, you can add a comment to explain your rating.
Ratings are now added by a higher number of users. To compare such ratings, and identify commonalities or deviations, users with the respective permissions can use the Rating Analysis Tab.
You can now see all the ratings from all evaluators, and you now can compare your rating with others or the ratings added by different groups defined by your Application Owner.
How does it work?
You first need to enter the detail page of a content element. If you have permission, you will find the Rating Analysis tab as the second tab. Click on it to enter it.
If 3 or more criteria needed to be judged, the Rating Analysis tab will show a spider diagram that spans based on the criteria. If ratings have been designed for different phases, you will find a spider diagram for each of these phases and the used rating criteria.
You can now compare ratings from different groups by using the dropdown filter menu in the top right corner. From there, you can compare the perspectives of up to two groups. Let’s use the example of different business units, e.g., Sales, R&D, HR, etc. From the user profile, users' context, such as business unit, will be set.
Now, if a user rates any element such as a Ttend, this rating will of course play into the overall aggregated rating for that particular element. However, the context in which this person rates will also be stored and considered. This can now easily be used and assessed by using the Rating Analysis tab. There you will find a field called Compare ratings. This field allows you to select the context in addition to the Average rating and My current rating.
This could, for instance, be used to either compare ratings between two business units stemming from different backgrounds, e.g., contexts such as Sales and R&D. Alternatively, this could also be used to assess the aggregated views on certain elements through rating by looking at the rating accumulation between two Business units. Meaning, instead of comparing Sales and R&D we can now view how both business units would rate an element in an aggregated way.
Please note: The system's primary brand color is reflected in the spider graph for "My Current Rating" and an orange color tone is displayed for the average rating, which is indicated next to the label that is not configurable.
With 3.11.0 it is also possible to compare multiple contexts. Additionally, there are filter capabilities added on the Element Detail Page to show and analyze ratings from different contexts directly in the Rating Widget.
Note: with 3.11.0 the contexts assigned to the user will automatically be added to the active filter section if the user has the necessary permissions assigned.
Note that if the decimal rating import is enabled, an additional column Rating Value (Decimal) will be added.
When you scroll down below the rating chart, you can also see the detailed ratings of other users.
You can filter for different ratings in the following categories:
- Who has rated?
- What was the rating criterion?
- What were the values of the rating criteria?
- When was the rating submitted?