Who can use this feature?
Only the Application Owner role can use this feature.
The feedback management page provides you a list of all feedback that has been submitted by users. Go to Settings > Help Portal > Feedback Overview to find the feedback.
You will find a list of all submitted issues and improvements by any user. To learn how to submit feedback, go to How to use the support module.
- You will find general information about the date when the feedback was submitted, the user who submitted it and the title. Further to the right you will find the feedback status, the type (issue or improvement) and information about whether the feedback was sent to ITONICS (only applicable to feedback of type issue). Under actions you can view, edit or delete the feedback (1).
- You can Select multiple feedbacks in the tickbox on the left of each row and bulk-change their status (2).
- To view the feedback details, Click on the title of the feedback.